SUSTAINABILITY
SUSTAINABILITY
World’s most admired company, CJ Logistics is actively involved in global standard ESG activities.
Social
Efforts for Higher Customer Satisfaction
Customer satisfaction is maximized only when customers are provided with the service they are looking for. For customer-oriented service, CJ Logistics conducts annual satisfaction survey to all corporate customers via customer’s portal system and individual customers via mobile. Proposals collected from the survey are then reported to the Company’s management, Board of Directors and reviewed in accordance with the Company-wide risk management system before improvement activities are launched for higher customer satisfaction.
Higher customer convenience, development of centralized mobile application For consistent design, user experience to customers, greater convenience to customers, executives and employees, and efficient business management, CJ Logistics launched ‘mobile app integrated management project’ that develops and centralizes 22 mobile applications including ‘CJ Logistics Delivery App’ and ‘CJ Logistics HELLO App’. CJ Logistics is also the first in the industry to introduce learning-based AI chatbot, which responds to customer inquiries 24x7 and make customer experience more convenient.
External Evaluation
| Organization | Year | Score | Ratings |
|---|---|---|---|
| Korea Industrial Policy Research Institute's Parcel Service Evaluation Result | 2022 | 90.5 | A |
| 2023 | 93.5 | A+ |
Internal Evaluation
| Method | Subjects | Company | Score |
|---|---|---|---|
| Online Paver Survey | 600 Parcel service users Residing in 5 major regions | CJ Logistics | 75.4 |
| A Company | 72.1 | ||
| B Company | 72.6 |
Information Security Promotion System
Advances in IT and smart logistics services based on Digital Transformation environment are bringing change in the information security paradigm. In response to this changing environment, CJ Logistics took quick actions to establish an organization dedicated to information security. The Company also operates information protection committee headed by Representative Director who is responsible for information security and attended by CISO(Chief Information Security Officer) and executives in charge of customer service. The quarterly Information Security Council opens up discussions on measures to strengthen security system by sharing related issues. CJ Logistics operates privacy guidelines as per Privacy Act and other regulations pertaining to information security and openly keeps customers updated on collection, use and disposal of their personal information.
You can zoom in or out of an image with two fingers.
Strengthening Information Security Risk Management
CJ Logistics acquired ISO27001(information security management system) and information security management system certificates with which the Company is operating a system to constantly improve and manage the Company-wide information security risks.
The Company established the system to monitor hacking attempts from third-parties and take early response actions via Security Control Center. Operation service based on collaboration with CJ Group’s Information Security Center and elimination of weak points in the network represent some of our efforts to improve IT service and ensure information security. We require suppliers to sign agreement on information security compliance. Bills with personal information are saved and personal information shredded via a shredding company to make sure it is kept from being exposed or leaked in the course of parcel pickup/delivery. System handling personal information such as centralized delivery system is subject to personal information encoding and technical protective measures that are stricter than what is required by the legal standards are in place.
CJ Logistics provides online training on information security to all executives and employees every year and invested roughly 13.2% of IT Division’s budget in 2023 to building information security compliance management system and suppliers’ e-mail security system, etc. These efforts contributed to zero incidents on information security and legal violations in the last three years.
ISO27001 certificate
ISMS certificatePrivacy Protection and Activities to Enhance Privacy Awareness
CJ Logistics thoroughly complies with ‘Principles on Privacy’ it established for privacy protection and better awareness on privacy by executives and employees. In 2023, 6,976 executives and employees participated in training for one hour each while preventive training was also provided to spread awareness on privacy. In addition to training programs, the Company uploads security-related newsletters and quiz regularly on its intranet as part of the activities to build up privacy awareness.
At the same time, CJ Group’s Information Security Center supports the Company by checking compliance with privacy policies every year and identifying weaknesses in the Company’s privacy management.
CJ Logistics’ privacy Policies
CJ Logistics’ personal information is handled in the following procedures.
- 1. How is personal information collected?
- 1) Collection of personal information
• Mandatory information : minimum amount of information needed to provide service(name, contact number, address, etc.)
• Optional information : extra personal information collected to provide differentiated service. Basic service is still accessible to customers who declined to provide optional personal information. - 2) Use of personal information
• Access to service : provide additional service or information for user convenience or when using service
• Participation in customer event programs and subscription to CJ Logistics newsletter : notify winning lucky draw, present gift, send CJ Logistics newsletter
• Others : log-on IP address, cookie, service use date, use records and other information collected in the course of using service are automatically produced.
- 2. To whom are collected personal information provided to?
- Outsourcing : outsource handling of personal information matters to a third party for smooth and efficient service.
- Overseas transfer of personal information : transfer personal information collected from 1:1 inquiry or others overseas for storage
- 3rd party : provide private information to a third party for CJ Logistics service, which is subject to customer consent as required by law
- 3. How is personal information protected?
- Privacy Officer appointed by CJ Logistics protects customers’ personal information.
- CJ Logistics put forth technical measures for security of personal information through separate security function, vaccine program and firewall.
- CJ Logistics makes sure that only minimum number of employees is authorized with privacy access and executes internal control plan, which includes related training and security pledge.
- 4. How is personal information discarded?
- CJ Logistics selects personal information whose disuse has validity and discards them upon approval by the Company’s Privacy Officer.
- Personal information selected for disuse is discarded in the following procedures.
- ① Shred personal information printed in paper with a shredder or burn it.
- ② Delete personal information saved in a digital file with a technical solution that disables restoration of records
- 5. How can consumers seek consulting on personal information or make reporting?
- Please dial 1588-1255 or e-mail to privacy_cjl@cj.net when you need consulting on personal information or need to report.
