SUSTAINABILITY

World’s most admired company, CJ Logistics is actively involved in global standard ESG activities.

Governance

Definition of Stakeholders

Stakeholders are defined as entities who influence and are influenced by the Company’s business activities and performance directly and indirectly. Major stakeholders can be grouped into customers, suppliers, shareholder, local community and executives and employees. At CJ Logistics, ‘stakeholder engagement’ is the foundation on which the Company establishes and implements business strategies. This enables the Company to take stakeholders’ diverse opinions, forecast changes in the business environment and identify risk factors in advance for response.

Communication with Stakeholders

CJ Logistics is diversifying communication channels with stakeholders to widen their engagement to the Company’s business. Their voices and ideas are collected via communication channels tailored to key stakeholder groups and major issues are reflected in the Company’s business decision-making after report to the Board of Directors.

Communication with Stakeholders
Stakeholder Activity
Customer Operation of online customer support center, call center, customer satisfaction survey, parcel delivery application, AI chatbot, visible ARS
Supplier Meeting with suppliers, cyber audit room, VOP(Voice of Partner)
Shareholder General Meeting of Shareholders, quarterly IR activities, domestic/international conferences, 1:1 meetings, Q&A in website
Local community Contribution activities to local communities, etc.
Executives and employees Labor union, in-house broadcasting, in-house proposal room, club, Company-wide council, meetings, etc.

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